You can have the best product on the market, but there is a lot more to client satisfaction. Customer service can really help your business stay ahead of the competition. Here are some small business tips on how taking a survey of your customers can help.
How Good Is Your Service, Really?
Many companies think they rate higher on the customer service scale than their own clients do. Obviously, it’s their opinion that counts so it’s best to find out, even if the answer is an unwelcome one. A short survey can help you get the information you need.